First of all, thank you Bryan for doing somebody else's job in order to help the players in trouble!
This is the affiliate’s reply to my request for help (I would like to thank him also… although he is a member of this forum, I will not disclose his name, as I don’t think that he is to blame for this matter):
They haven't answered my email yet, but I did get them on the phone. My phone call was answered immediately. Unfortunately, they did not give any useful additional information. They recommended faxing the requested documentation to the number listed on the Action Online website, if email is not working. I assume you have already tried this?
I let them know about the thread on Casinomeister. They said they'd pass the information about the thread on to management.
I will send siegfriedB and pangloss private messages letting them know that they should
PAB!