I'm not affiliated in any way with any casino. The only agenda I bring to any thread having anything to do with procedures or actions is integrity equally applied to both business and patron.
After reading through all of the responses here, and letting them incorporate into what I've seen myself, I fully support implementing this.
One thing I've noticed that I don't think was touched on, a great deal of these first-time gripers start a thread, give it a very degrading title, and then they disappear after the initial post or maybe one or two follow-ups (which usually aren't very substantiative).
What's even more remarkable is, the established membership who have huge agendas rush in to judgement on posts that are so lacking in any real balanced facts, they start shouting "Pay the OP!" right off the bat. Typically, there are several such responses before Bryan sees the thread and says "Uhh.. I could use a little more info here. Could you please
PAB and fill out the form entirely?"
It's in the best interest of the community, the person with the complaint, and in the best interest of Bryan's workload (not to mention the necessary damage control required within the thread itself) to properly
PAB directly to Bryan up front. This isn't a new idea. It's that new posters are eager to get their complaint aired and disregard the
requested procedure to get started. When enough people disregard such a simple request, as usual, a way to force this must be used. This is a natural and proper thing to implement at this time, and if it doesn't work out, that will be revealed. Anything done at this point can be put back if it doesn't work out.
- Keith