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The point is probably to prevent the one-post (or few-post) wonders who come in here with a complaint, get it solved (or otherwise discover some other solution) and never come back, all the while thinking nothing of trashing the casino and anyone who doesn't agree 110% with their "plight".
This is not a garbage dump. Membership has its privileges - and amongst them is the right to make a complaint - after you've earned some stripes to begin with.
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