Thank ya all for the comments. My main concern with this section is to solve problems quickly and effectively. I find that many newbies do not read the instructions on posting complaints, or the "Must Read" section there as well. Since they rarely bother to PM the casino rep, I find myself chasing down people to take care of the obvious. I find that members who have been here for a while take advantage of being able to contact the casino reps, which makes administrating the forum much easier.
Protecting casinos' reputations is not what's about - if there is a problem then it needs to be taken care of regardless. I'm more concerned about the integrity of the forum and to make the complaints section more productive.
To answer thelawnet's question, if any newbie has started a thread, then they can continue posting in that thread only. I don't intend on leaving anyone out in the cold.
Again, when users reach Fully Registered mode, then there isn't an issue - they can post freely (watch those rep points though - don't want to piss too many people off
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