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This was supposedly sorted by returning the funds to the players casino accounts and asking them to select an alternative method, Ecocard seeming to be the most effective, for now that is.
The fact that the money is frozen, stalled, lost, whatever has nothing to do with the player. They should pay the player with new money, and work on retrieving the stuck funds in their own time.
Had they done this earlier, far less negative publicity, and now the retrieval would have happened quietly, instead of very publically having taken 3 months. The players would probably also have redeposited and played some more as they would have experienced only a slight problem rather than a three month marathon.
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