I have the exact same problem!
My first withdrawal attempt was on March 13th. Since then, failure notices keep coming back from my e-mails sent at:
customerservice@actiononline.com,
cashier@actiononline.com,
support@actiononline.com,
and
customerservice@actiononlinecasino.com.
I have tried all these addresses in order to send the scanned copy of my ID. I have also tried the fax number... the line was permanently busy for me too. The money (360 EUR) keeps coming back to my account as the documents requested for the first withdrawal are not reaching their destination.
Six weeks ago, I have repeatedly sent a complaint to the
Kahnawakee Gaming Commission, as they are the licensing authority for
Action Online casino. Mr. Billie Jo Peterson (from the KGC) replied to me more than once saying that he has been in contact with the casino and that he asked for my account details… I believe that in fact he couldn’t reach them too… I have contacted Playtech also… they did nothing about it. I have contacted the
Interactive Gaming Council, since their link is on AO’s home page… they didn’t bother to answer at all.
And, last but not least, I have sent a
PAB about it twice, but with no response from casinomeister.
It is disappointing! I have nobody else to turn to and I think that we are facing a fraud tolerated by the authorities of this industry. It is interesting that their customer support answered my questions regarding the withdrawal procedure which I asked before I finished playing their bonus… that leads me into thinking that they are responsive until you want your money back.
I am still sending complaints to KGC and Playtech hoping that maybe somebody will wake up.