12th May 2007, 01:46 PM
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Registered User
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Join Date: Apr 2007
Location: Mexico
Posts: 3
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Quote:
Originally Posted by vinylweatherman
It DOES show how poorly informed CS decisions/advice can reflect badly on even the best casinos.
As far as the player was concerned, it was a final reply, it should not have been necessary to have taken this outside of Lasseters CS. The CS should have double checked with ALL special offers based on referral.
When such a bonus is added after rectification of a mistake, it tends to be done, and marked, as a "manual adjustment". An E-mail should then go to the player than an adjustment has been made, it will not say how much and why, this can only be determined by logging on and going to the account and transaction viewer, (or remembering what the balance was, and should be with the extra 50).
It may be that this player did not recognise the increase in balance as the addition of the bonus, and maybe did not see, or get, the adjustment advice, and thus believes that by the beginning of May this is still dragging on.
It would be helpful for giselle to check the account and let us know whether Lasseters have indeed rectified this, and if possible, when they did.
Make sure to check the T & C, especially with regard to the special provisions for Blackjack Play, and making very large wagers with a bonus (WR becomes min of 100x biggest bet)
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It is dragging on. Why are you all assuming I did not look in my account? Of couse I checked and it was not added. And why did my reputation power get shot down? I follow instructions to get a bonus and it is not added after a 1 month struggle. Is that not a legitimate complaint? Is that not what this forum is for? Did I forget a secret handshake? I am not just ragging on you Byran, I am venting my frustration. The other casino I tried, city club, I play and then win and after following their instruction to open a neteller account to deposit, then they tell me I can only withdraw with moneybookers and I have to go through a whole deal with that and now this. What a mess. Well I don't think I will play any more online casinos soon. What a hassle it all is.
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