Quote:
Originally Posted by siegfriedB
I complained to playtech last weekend, and received an acknowledgement but have heard nothing since. I included a link to this thread in my complaint and said that clearly others are being affected as well as myself.
I'll give them another few days for a response, then if nothing comes I'll pitch a bitch and see if Bryan is interested.
I don't know if it's relevant, but the last time I spoke to actiononline on the phone, there was an awful lot of laughing going on in the background. Sounded like party time there.
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Well, if this was the CS, seems they have an awful lot of time to kill, they should therefore be utilising it by getting through player queries, not "larking around" as seems to be the case. They could start by switching on or fixing their main mail servers - this makes it look more like a deliberate action, or inaction, rather than them being the victims themselves of network problems.
This really does look like the proverbial sinking ship, yet the only thing that seems to still work is the deposit taking software. This is so important to Playtech that it is a case of "We'll get back to you", and if anything crooked really HAS been going on, the fact that Playtech sat around and waited, (or looked the other way), is not going to be forgotten by players. If Playtech took this seriously, they would not just ignore the fact that they are not even getting replies themselves, they would "shoot first and get an explanation later", I.e, pull the plug on the casino UNTIL they received a proper reply and resolution plan.