Cheers, will do - but I only received all this info. a couple of hours ago (although I've been screwed around with ID nonsense for 2 weeks now - they never requested any until I called them a week after submitting my w/d) - so am still waiting for the dust to settle, before naming and shaming.
To clarify - I employed no tactics whatsoever with the upfront bonus given, to increase my balance. It made no difference at all to my winnings, as I simply played at $10/hand or so, and got off to a good start, never once being in a losing situation (sans bonus) even. So if they want to remove the bonus & give me the rest, then whatever - you only live once & let's move on. But the fact is I was 45 hands up over 300 or so...I would like the profit of that please. I wonder if they returned the deposits of those who lost & tried to withdraw what was left, after meeting the terms?
Nor, come to think of it - did I enter any bonus code, or tick any box agreeing to the bonus - they simply stuck it in my account & gave me no choice.
p.s. is there any Playtech representation or comms here? The fact that this casino is a licensee of a well-known market leader is what I am hoping will at least give a half-sensible resolution to this, although from reading other people's problems in the past briefly, I am not confident.