My test results are in. E-Mail bounces after exactly 4 days, just as others have reported.
No casino with a shred of honesty would tolerate such a major fault on it's dedicated customer service server. It looks like it is intentional that either this fault has been deliberately set to prevent floods of complaints, or it happened naturally but the casino are in such a deep hole they do not want to fix it right now.
The fact that they are still asking customers to use this address to send documents before they process withdrawals should get them at least into the "not recommended" section. In effect, this is just a stalling tactic. It takes 4 days for the documents to bounce, and probably another couple of 4 day periods before players cotton on that the fault is permanent.
Let us not forget, a 4 day queue means just that, the postmaster program was unable to make a connection for a SOLID 4 DAY PERIOD before giving up and issuing the bounce error. This is no transient server problem, but a prolonged, solid, outage that now seems to have gone on for a while. I would suggest it has gone on since February, the point at which the part of the website containing day by day events which are dated, simply stopped updating.
My E-mail was NOT sent from an "unidentifiable" hotmail of yahoo address, but a fully verifiable ISP provided E-mail account, so should not be suffering the problems that have been put down to known issues with Yahoo and Hotmail accounts.
Here is my version of the bounce message:-
This Message was undeliverable due to the following reason:
Your message was not delivered because the destination computer was
not reachable within the allowed queue period. The amount of time
a message is queued before it is returned depends on local configura-
tion parameters.
Most likely there is a network problem that prevented delivery, but
it is also possible that the computer is turned off, or does not
have a mail system running right now.
Your message was not delivered within 4 days and 0 hours.
Host actiononline.com is not responding.
The following recipients did not receive this message:
<customerservice@actiononline.com>
Please reply to <Postmaster@ispmail.ntl.com>
if you feel this message to be in error.