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The same happened to me today also.
After waiting 20 minutes in live chat I finally got CS. It then took 5 minutes to
reopen the account, and it is open again.
The reason for the security check was that I had accessed Neteller from both my home computer and my laptop from work. I have been during that for 2 years
without any problems through, before now.
Anyway, just relax - it is just standard procedure from Neteller.
Zoozie
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