Quote:
Originally Posted by HeyMikey
I read the recent threads with complaints of goldencasino.com not paying U.S. based customers since January. I am a newbie here and goldencasino owes me payment since Feb 1. After multiple broken promises and "the checks in the mail" I was told Friday that the batch of checks sent on March 28 were returned to them and therefore we will not receive our money anytime soon. I noticed somebody else was given the March 28th date too. Looks like we're all in the same sinking ship.
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Hey HeyMike,
Did you read about all others that did get payments from Goldencasino?
If you ask me, Goldencasino is not a sinking ship as you say..
(My opinion about Goldencasino is backed by about 25 players who are all quite satisfied and never had problems with getting paid. Some of them are US players)
Take in consideration that whenever there are third parties (postal company to deliver checks etc..) that there can be many reasons as to why you did not get your check yet.
I am sorry to read about your problem with getting paid but it sure has nothing to do with goldencasino being a 'sinking ship'.
They have had an enourmous workload since the beloved gambling bill was put into place. They got all players coming from the Casinoblaster family casinos. And, if you ask me, that is a rather large group of people. Besides that, the Gambling Bill resulted into the need of altering the regular (and allways well catered for) payment methodes instantly.
Please, do not get me wrong, I will be the first to agree that these issues should never have to be a customers problem when it goes to paying the winnings they owe.
The fact is that things have changed since the bill and maybe, if no error was in place with issueing your check, these are (might be) the reasons for the delay.
I can tell you that they pay what is owed to
anyone a full 100%, if the casino play and winnings went according to their casino rules and regulations, that is. (Obviously, the time frame as to how fast this happens is the only main issue here and having said that, I know that this does not make it less annoying to you.. but I hope it will make you feel better knowing that there is no fraud or sinking ships causing this)
I know that a 'please be patient' will not make you feel better but it will be the best thing you can do, accompanied with a proper attempt to communicate with them.
I believe there are some people here who indeed where not happy with a 'please be patient' after posting about not getting paid what is theirs before but in the end, all of them (or most of them) where able to post the happy news that they did get paid.
The main reason I replied to your post is to try and take your worries about not getting paid away. I am truly sorry once again that this has happened to you, but I can assure you..
Try to be patient..
If everything went the way it should, You will be paid.
Geoff