There are so many ways to approach this post, and an equal amount of ways not to approach as well... it's difficult at best.
I guess I'll start by saying, Chris, that I doubt I'll ever be a customer. Your company's history is really questionable. They have made short-term changes to alleviate problems, but the long-term always ends up negative. For me, Costa Rica and
RTG in general are two combinations that suggest an impending explosion, which is an event I tend to avoid.
The two previous posters really took off the gloves and let you have it; pretty much on a personal level. I'll not go there... my opinion of the situation -is- negative, but I'll approach that negativity in a dignified and professional manner. I welcome your posts. It is quite obvious that things discussed here CAN and DO in fact affect casino business, otherwise you wouldn't have bothered (either last time, or this time).
I do respect your right to protect your business from abuse, and that must be a daunting, as wells as a never ending pursuit. I must ask, is the amount of new business brought in by bonus offers sufficient to counter all of the lost business due to bonus complaints and misunderstandings?
Bonuses have become a puzzle, and humankind are challenged by puzzles. The more complicated you make it, the more they will try and figure it out (usually along the lines of a weakness that can be abused). Everytime a casino tries to be creative with a 'solution', it always opens up other holes. This whole scenario seems very similar to the relationship of Microsoft and the entire hacking underground... You have to understand, if you can step into our shoes for a minute, that the solution seems right there in front of you... make the bonus very simple and impossible to abuse. Since that isn't happening, we can only then surmise that you make a great deal of money from confiscating people's money and denying payouts. With all due respect sir, you can post all of the "we're going to change" posts that you want, but if the implementation remains, the perception will persist.
It is an honor and a pleasure to have a company representative be made available for consumer dialogue and feedback. I do NOT appreciate the previous two poster's approach, and my post is here to let you know that there ARE potential customers out here who can discuss things without participating in a riot or public flogging. I have no idea if I am within a majority or a minority... we will see. I will watch with great interest if the Virtual Group can in fact run soundly, as well as fairly, for an extended period of time. Only then would I trust my own money or recommend your group to anyone. After only one post, which is tantamount to lip service, I am hesitant. Based on the amount of very real damage done over the last year or so, it is going to take an equal amount of time for that trust to be restored.
I wish you well in that endeavor, and your posts are appreciated.
Sincerely,
Keith