After the
PAB yesterday I have received two emails from Lady Dream (LD).
In the first email LD wrote:
„We have deposited 800.00 chips to your casino account.”
In the second email – 30 seconds later – LD wrote:
„Unfortunately, we have adjusted your account for $800.00 which you
forfeited because you cashed in within 7 days of making your initial deposit or you did not place the required number of total wagers. This Casino Policy is outlined in our Terms of Use" which you agreed to when you registered and also outlined under our "Help" menu.”
I logged on to my LD account, and I saw that 800 USD was added and 30 seconds later it was removed.
I have screenshots, emails and statements proofing that:
- I have made my one and only deposit on Dec. 28. 2006.
- I have mady my first withdrawal on Jan. 7. 2007.
- I made the 800 USD cashout after fulfilling the wager requirement. According to the T&C:
„1. Bonus Money cannot be withdrawn, only the money you win by wagering with it can be withdrawn from your Casino account. 2. You will always first wager with your Deposited Money and then with your Bonus Money. You must wager your Bonus Money 10 times before withdrawing the winnings from your Bonus wagers. 3. Wagers made on BlackJack, Craps, Roulette and Baccarat do not count towards the wagering requirement. [...]
What is a Hot Bonus?
A Hot Bonus is the part of your bonus that can be used to wager. If you cashout before wagering the Bonus amount 10 times, the Bonus will be locked until you meet the 10 times wagering requirement.
Do I lose my bonus if I cashout?
1- When you first signup you have to wait 7 days before making your first withdraw or you forfeit all bonuses. 2- You have to wait until you have wagered your bonus 10 times before withdrawing you winnings or the bonus will be locked.”
I made my cashout after fulfilling the wr, as the „hot bonus” was moved to the „qualified bonus” section. I did not made any wagers on the excluded games. As my original deposit was 350, and the bonus itself is not withdrawable, it is easy to see that 800 USD cashout can only be made with 800 USD withdrawable balance. So even if I didn’t fulfil the wr – which I of course did – according to the above T&C only the bonus amount could have been forfeited, not my deposit and winnings.
So my questions:
- On what basis does LD deposit 800 chips to my casino account, and remove it right after?
- LD sent me emails in January, that approved and processed cashouts were sent to my directnetpay account. Directnetpay sent me emails in January that my cashout had been approved and processed. Directnetpay wrote me several times that a cheque has been mailed out, which I have never received. After all the above, how does LD find out on Apr. 19. 2007. that I didn’t fulfil the wr or cashed out too early, and how does LD deposit the 800 USD – which according to Directnetpay was already sent via cheque – to my casino account?
I think that it is obvious from the above facts, that this step is unjustified from LD’s side, and contradictory with the previous statements. By depositing and withdrawing the 800 USD by LD, it is confirmed that nor LD nor Directnetpay has ever sent a cheque to me despite of the statements. If a casino and a payment processor state that they have sent out the cheque, and later it is proven to be untrue, who would think that their new statements regarding the deposit and bonus are true? Let me also mention the bouncing emails from LD, which is unacceptable from a casino’s email address.
LD and/or Directnetpay still owes me 800 USD.