Hi I have problems with the locking of my intercasino.com account, I've posted a message which I PMED to the rep below, but would like people to made aware of how bad this casinos service has been to me so far.
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I opened the account and deposited $300 via neteller on Mar 21st 2007. I withdrew winnings of $1100. A week later I checked my neteller to find no winnings, I had not been emailed regarding this so I emailed intercasino.
On april 3rd I recieved the following correspondence.
Quote:
Dear Anthony
Account Number: xxxxxx
Hello and thank you for contacting the InterCasino support team with regards to your account enquiry.
Please be advised that I have forwarded your account details to the accounts department to investigate this for you. Please allow 24-48 hours for them to investigate this issue for you.
We apologise for the inconvenience this may cause and appreciate your co-operation in this matter.
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I received no further contact, so eventually on April 11th I emailed again and was mailed with this.
Quote:
Dear Anthony,
Account Number: xxxxx
Hello and thank you for contacting the InterCasino support team regarding your locked account.
The Account Department is actively concerned with some standard verifications in order to provide our customers with the best and safest system in gaming industry.
We will let you know as as soon as this operations will be accomplished.
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I have received no further comment and have been recommened to contact you from this site. Can you please look into this. I will post this in the public forums as well to make people aware of the disgraceful customer support and treatment I have so far received.
Regards Anthony Johnson