Quote:
Originally Posted by cyprean
Excuse me but what how does finding their old T&Cs help the player? I know you wanna help but..
If Carnival sends written e-mail promotions, they should respect the rules they have given in that specific promotion.
Playtechs, especially Carnival-likes, love to advert promos with GREAT terms and not respect the tules. Usually their live help is clueless. It's when you cash out you realize it's only Slots or whatever.
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As I understood it, the terms weren't in the email. The email contained a ink to the offer. If he were to have a copy of the offer as it was presented to him (time travel) he would have more ammo.
As far as I can tell he hasn't tried everything he can yet to contact them and resolve it.
I don't have any experience with playtechs. But like you said, just trying to help
