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IP
Suddenly logging in from a different IP will cause this. I had this after installing a PC at my Mum's house.
If this is the problem, a phonecall should sort it out. If you know you are going to be using a different IP it is worth contacting Neteller in advance to avoid this inconvenience.
There are likely to be other flags that can cause account locking, such as a sudden change in transaction patterns.
I believe Neteller can add another IP address to your list of likely access points, but with so many providers now using dynamic IP addresses I expect the lock will more likely be triggered when the IP seen is outside the range that would normally be allocated.
In my case, I was happily using NTL IP addresses, but after a few from Tiscali I had to contact Neteller support. My account now works fine on both these broadband accounts.
Accessing through WiFi on a laptop will very likely cause this issue.
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