Hi, I am a new member here.
Before Easter I had some luck at CasinoKing and Joyland Casinos, requested cash-out of some of my winnings on the same day. Received emails from both stating "unavoidable problems with Neteller", and would I nominate an alternative payment method.
I replied with the message that I only dealt with Neteller, and to please use that option.
Both cash-outs were transferred to Neteller at the end of the four day waiting period.
Several hours after the withdrawals were processed, I received emails requesting identification documents. These I sent.
Yesterday I get an email, stating that my account has been frozen, and to please send a photo identification with a personal signature. I wonder why an online company needs a personal signature? Is this the norm?
