Quote:
Originally Posted by Mario
Hi there Looknolines,
We would like to follow-up with you on withdrawal and if you can please confirm if you've received it as of yet.
Please let us know so that we can resolve this matter for you.
Best Regards
Mario
PlayShare Group Representative
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Hi there Looknolines,
Thank you for getting back to us as per requested it is really appreciated.
I've spoken to our finance department in Gibraltar, where the check was sent from, and they've confirmed that the check was sent on the 6th March and it should be with your shortly. They have asked us to give it a bit more time to see if the check reaches you.
However we are not accepting this and would rather want to cancel this check and send the funds to you in an alternative option as this is taking far to long and there is a possibility that the check wont even reach you.
So can I please ask you to send me your bank account details or if you've got an EcoCard account then those details will be suffice as well.
I know that this is frustrating and I truly understand what this has done to your reputation with the cash check company and if there was anything what I could do to fix that for you I would have gladly done so.
What I have done in the meantime, I've credited your account with $50 and you can go and make use of this funds in the casino software.
Can we please ask you to send us the information as per requested and we will reprocessed the withdrawal of $650 for you to the specified option.
I'm truly sorry for all this frustrations and grieve that this has caused you.
Best Regards
Mario
PlayShare Group Representative