|
Mario -
Thanks for the straight answers, and especially for your time.
Not saying it would happen with your casino, but most times when going through Live Support or Email Support, you get such generic answers. You wonder whether they understood the question..? Are they being vague with an answer on purpose..? This climate is so full of it...
But you were neither generic or vague. You answered my questions spot-on, and so therefore you have won a customer. I will fund an account as soon as I am ready, and we'll see how it goes.
Bryan, thank you for this site. I commend you on providing a Forum experience where the casino reps themselves will show up and speak to us. If not for this exchange between Mario and myself, I most likely would have just sat on the sidelines, for who knows how long?
I'll point out another thing about this website... through a post that started off as a 'negative', a new customer was actually brought in to the casino in question. As a free-thinking individual, I realized that although GM had some issues getting payment to the poster, the poster was also not helping themselves in the first place by being so inflexible regarding the payment vehicle. To clarify, I do believe the poster will be paid, but their inflexibility was certainly part instrumental to the delay. I do hope they submit to you, and collect on the fees from their check cashing place. That would be proper business. At any rate, I am satisfied that GM went further than many of the other casinos to satisfy this customer, and by doing so, have my faith that my account (once established) will be handled with the same care and efforts at communicating.
Thanks for raising the bar. I hope this generates a few other new accounts as well.
Best,
- Keith
|