Quote:
Originally Posted by Da_Gambla
Your Withdrawl section states clearly that there is a 24 hour reversal period. Agreed, no problem. Under ACH it then states 5-8 working days for initial withdrawl, 3-5 working days thereafter. Let's hypothesize that I have already made an initial withdrawl and received my funds, and are now requesting a second withdrawl. If I request this on Monday, Tuesday would be the end to the reversal wait, correct? Are you able to tell me that my bank would receive the ACH funds by Friday (at earliest) or the following Tuesday morning (at the latest)?
I simply want to understand what is expected. You expect me to fund my account. You cannot and will not do business until I do. I expect you to adhere to what is listed on your website, without any misinterpretations, which is why I'm asking this publicly. Your site states "Once the cash out has passed through the pending cycle [the reversal period as I am understanding it] it moves automatically forward for processing.". What might be misunderstood is the 'processing' part. Does that mean funds in 3-5 days as stated, or is there a 'processing' timeframe between the 'pending cycle' and actual funding? I ask in all seriousness, because there is post after post on these forums of casinos telling players their cashouts are 'stuck in processing' with no further explaination...
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Hi there Keith,
You are 100% correct in that the soonest you should get your funds is by Friday and the latest should be Tuesday.
From the time what the funds been released from the 24 hour pending period it will take about an additional 24 hours to be processed.
So the funds should reach your bank account within 3 to 5 business days from the processing date.
So this is how it works.
You cash-in and it goes into the reversal period for 24 hours. (Call us and we will flush it for you to bypass this period)
Funds gets released from the reversal period and gets sent to the payment center to do there checks which can be anywhere within 24 hours.
So in actual fact is that this whole process can take up to 48 hours to process your funds and get it sent off.
So all the checks been done the payment center will send the funds to the processing house which will send the funds and this is more than likely where they say the funds are stuck.
It is actually true but there could be and more than likely better answers that just saying the funds are stuck.
So yes this is quite a process and we are looking at maybe moving this whole process in-house which will speed it up.
But that will not happen today or tomorrow but it is on the cards to happen in the near future.
Hope this answers your questions.
Best regards
Mario
PlayShare Group Representative.