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Mario -
First off, respect. There are very few threads on non-payment issues in which a casino rep has intervened on this level. I hope you make it good for the original poster.
I visited Grand Monaco this evening after reading this thread, as I am looking for a place to open a new account. First thing that didn't sit right was the fact that nowhere on the Deposit or Withdrawl sections is there any mention of EcoCard, unless I missed it... is this something new that simply hasn't been added to the website yet?
I, for one, have absolutely no issue with ACH. If you are a legitimate business entity, I will afford you any necessary information to get my funds to my bank. Paranoia is not something I'm afflicted with, so if you are having success with ACH and not experiencing the dreaded 'stuck in processing' or other rediculous delays that everyone is posting about, then you might have a new customer.
Your Withdrawl section states clearly that there is a 24 hour reversal period. Agreed, no problem. Under ACH it then states 5-8 working days for initial withdrawl, 3-5 working days thereafter. Let's hypothesize that I have already made an initial withdrawl and received my funds, and are now requesting a second withdrawl. If I request this on Monday, Tuesday would be the end to the reversal wait, correct? Are you able to tell me that my bank would receive the ACH funds by Friday (at earliest) or the following Tuesday morning (at the latest)?
I simply want to understand what is expected. You expect me to fund my account. You cannot and will not do business until I do. I expect you to adhere to what is listed on your website, without any misinterpretations, which is why I'm asking this publicly. Your site states "Once the cash out has passed through the pending cycle [the reversal period as I am understanding it] it moves automatically forward for processing.". What might be misunderstood is the 'processing' part. Does that mean funds in 3-5 days as stated, or is there a 'processing' timeframe between the 'pending cycle' and actual funding? I ask in all seriousness, because there is post after post on these forums of casinos telling players their cashouts are 'stuck in processing' with no further explaination...
If this all appears as easy and convenient as listed on your Withdrawl section at the website, then I will move forward in creating an account with GM. I guarantee at least a few others back here searching for a casino who has it 'figured out' now will also follow suit.
Thank you for your time,
- Keith
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