Quote:
Originally Posted by cyprean
I would not second that.
XXL snatched my withdrawal of €564 in January and only gave back my deposit of €200. I have never had any problems like this, and I thought them to be reputable. I guess not. I have sent them over ten e-mails and they have only answerered to about half of them and will not give me a specific reason why they chose to ban me. Instead I get this ignored and generic e-mails like this:
Ok, if I win at a casino or take advantage of bonuses please feel free to ban me AFTERWARDS you have paid me if you think I am not a good customer.
If you ban me and snatch my winnings then that is unacceptable. I have gave them over a month to pay me but still nothing.  |
Hi Cyprean
I just found your thread today here and would like to review your problems in our casino. I'm more than willing to clarify the situation. Please PM me your account number and I'll get back to you as soon as possible.
I'm sure there is an explanation for it as we never had only one player complain throughout our first year of operation.