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Hi there Looknolines,
Hope you are well.
To keep it short yes your check of $650 is on its way.
The check was sent on 6th of March and it does take three weeks to reach you which should be next week.
Yes, you are correct we did make a mistake by sending the checks via regular mail and not courier. That was something what was overlooked and we should have rather sent this via speed mail or courier.
Please do understand we did try to do the right thing, sending checks not linked to the casino, but this was unfortunate that this had to be dragged out for so long.
I would like to thank you for the patients which you've shown and I truly believe that this will never happen again.
Yes you've got all the right to be upset and frustrated but we would like to inform you that we will do everything in our power to make sure that you get your funds.
However I would like to ask you to send us proof of the charges which you've occurred due to this ordeal so that we can verify and get authorization to reimburse these charges for you.
Also for future references we've activated EcoCard as an deposit and withdrawal options for US players and we've had some players making and receiving there winnings via this option without any problems or concerns.
We suggest that in future you use this option for all your transactions.
I will be in touch to make sure that you do receive your funds and that this matter is resolved as soon as possible.
Kind regards
Mario
PlayShare Group Representative
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