Quote:
Originally Posted by looknolines
My 3 main issues are really simple ones and I once again, would appreciate and ask for someone at Grand Monaco Casino , to respond....1) knowing that the bank closed the casinos account while there were outstanding checks drawn against this account... why didn't the casino take the initiative to contact us, and make things right? 2) Taking into consideration, all of the problems, penalties, and fines the first check caused a lot of us... I am just amazed that the casino put their pocketbook above their customers and sent this second check regular mail instead of using an express mail service. I waited almost 3 weeks the first time!!! 3) The casino hasn't even addressed the idea, of maybe splitting the cost with the customers, for all of the penalties and fines that we have now incurred because of the first check mishap. Even if the casino were to add some credits to our casino accounts the pain would be a bit more bearable...When the casino didn't step up and let it's customers know what was happening with the banking situation, it appeared to be avoiding the issue. Instead of taking any type of responsibility for any of this, the casino refuses and blames the US Legislation. I deposited my money at your casino in good faith that if I were to win, I could withdraw my money as easy as I can deposit ...this didn't happen!! The transaction was between you, the casino, and me.... if the casino can not fulfill all the services they promise than DO NOT TAKE MY MONEY.   |
Before I want to comment on this I would rather want to make a full investigation into the matter for you and would really appreciate it if you can email us at support with your casino account information and mark it for my attention.
If you can do this for me it will really be appreciated and I will make sure that it is worth your wile.
Hope to resolve this matter for you soon.
Regards
Mario