Quote:
Originally Posted by looknolines
gave me only one option, if I wanted my money, and that was doing an ach deposit into my bank account. I absolutely refuse to give out my banking information, use my bank card, or give anyone my account information, especially when it comes to online purchases or gambling. I use a cash reloadable visa that every casino, I've ever played at, accepts. Since I wouldn't give the live help operator my banking information, I was told that the only other alternative, was to put the 650.00 back into my casino account. I reluctantly agreed and again I was told that this was a 24-48 hour procedure. It seems to be the norm at this casino, well, so is getting no response, at all! The next afternoon, I received an email from the casino stating that they had reissued a 650.00 check and it would be going out in the mail, that afternoon.
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I’m not able to comment what happened in your particular case without reviewing it first but what I can say is the following.
I can understand that you would feel reluctant to supply your banking information, but would like to assure you that all you’re personal and banking information is merely for the casinos purposes and that all the information is extremely safe.
The casinos would not have invested in a security encryption program to make sure that your information would be in anyway compromised or stolen.
The 128-bit SSL (Secure Socket Layer) digitally encrypted security program is similar to the security that financial institutions employ.
Also you must understand that the casino is also subject to service delivery from other partner companies such as our payment center and that the reversal of your withdrawal would take some time as we would have had to request the withdrawal to be reversed back to your account.
We have sped up this process and there will be no more waiting for reversal, only in certain particular cases where the funds been processed already, as it does sound like this is what happened in your case.
We’re looking at improving and putting in place processes and procedures by creating a more streamlined approach to our customer service which will make a happier customer.