Quote:
Originally Posted by looknolines
Well, when I spoke to live help at grand monaco casino, the operator was slightly rude The inadequacy, ignorance,and the unwillingness to make your customers happy, is going to be the downfall of this casino.
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Hi there Looknolines,
I truly understand your concerns and we do want to make it right with you.
In regards to the operator being rude I can assure you that this is not how we want to or would like to treat our players and we will take the necessary steps against the operator should we feel that the operator did not responded in the best interest of the casino or you the player.
I can truly understand that this is frustrating and that all you wished to do is to get your money. And then you had to go through an ordeal like this.
We’re working hard to make sure that we deliver exceptional customer service as we understand that this is the only way in how we can become tops in the crowd of millions of other casinos which is out there.