Well, when I spoke to live help at grand monaco casino, the operator was slightly rude and gave me only one option, if I wanted my money, and that was doing an ach deposit into my bank account. I absolutely refuse to give out my banking information, use my bank card, or give anyone my account information, especially when it comes to online purchases or gambling. I use a cash reloadable visa that every casino, I've ever played at, accepts. Since I wouldn't give the live help operator my banking information, I was told that the only other alternative, was to put the 650.00 back into my casino account. I reluctantly agreed and again I was told that this was a 24-48 hour procedure. It seems to be the norm at this casino, well, so is getting no response, at all! The next afternoon, I received an email from the casino stating that they had reissued a 650.00 check and it would be going out in the mail, that afternoon. Communication, or lack of, seems real obvious! The inadequacy, ignorance,and the unwillingness to make your customers happy, is going to be the downfall of this casino. My 3 main issues are really simple ones and I once again, would appreciate and ask for someone at Grand Monaco Casino , to respond....1) knowing that the bank closed the casinos account while there were outstanding checks drawn against this account... why didn't the casino take the initiative to contact us, and make things right? 2) Taking into consideration, all of the problems, penalties, and fines the first check caused a lot of us... I am just amazed that the casino put their pocketbook above their customers and sent this second check regular mail instead of using an express mail service. I waited almost 3 weeks the first time!!! 3) The casino hasn't even addressed the idea, of maybe splitting the cost with the customers, for all of the penalties and fines that we have now incurred because of the first check mishap. Even if the casino were to add some credits to our casino accounts the pain would be a bit more bearable...When the casino didn't step up and let it's customers know what was happening with the banking situation, it appeared to be avoiding the issue. Instead of taking any type of responsibility for any of this, the casino refuses and blames the US Legislation. I deposited my money at your casino in good faith that if I were to win, I could withdraw my money as easy as I can deposit ...this didn't happen!! The transaction was between you, the casino, and me.... if the casino can not fulfill all the services they promise than DO NOT TAKE MY MONEY.
