Quote:
Originally Posted by looknolines
About a month ago, I won 650.00 at Grand Monaco Casino. After about 2 weeks, I received the check and cashed it. Well, I got a notice that the check was drawn on a closed account and not only do I now owe the bank 650.00 but because I cashed a check that wasn't any good, I owe them an additional 50.00 for returned check fees. I contacted live help at the Grand Monaco and was given a reference number and told that I would hear from the casino within 48 hours. Needless to say, 48 hours came and went and when I went to live help today the operator disconnected with me. Thinking this was purely accidental I went to live help again and again I got disconnected after giving the operator my reference number. I have a copy of the check showing that the account is closed and when I offered to send the casino proof of this I was told that it wouldn't be necessary..their processors would be able to see the results of the check. After being told that, I am beginning to think that this casino has known for a month that this check was no good and since they have made NO ATTEMPT to reimburse me.. this casino must be a scandalous, NON-PAYING casino. I would really like to know what I can do, if anything, to make Grand Monaco pay me the money that they owe me!!??  |
Hi there Looknolines,
We truly understand your concerns and frustrations what this has caused and we would like to resolve this matter for you ASAP.
We will need you to supply us with your casino account details and you can send it to support and mark it for my attention.
I will gladly investigate into this matter for you and make sure that we adhere to your withdrawal request.
Also in regards to a service delivery point of view, I hardly can believe that we would just close the live-chats on you and can assure you that it was and were a mere connection issue.
This does not mean that we will just leave it there as we can assure you that we want to and will go out of our way in resolving our player’s issues and give you the service which you deserve.
We will keep you posted on this and what the outcome is.
If there are any further issues please feel free to contact support as we are here to assist you in all your needs.
Thanks
Mario
CSC Supervisor