Glad to see this response. Some of it I agree with and some I don't.
Quote:
Originally Posted by fortunelounge
Although Fortune Lounge has always, in the past, been more tolerant towards bonus abusers, unfortunately we cannot continue to do so under current conditions.
After a thorough investigation, we found that our bonuses were being grossly abused, predominantly, on Vegas Palms and Desert Dollar, leading to some severe losses for the casinos. This abuse was being committed by well organized syndicates and individuals and, to my knowledge, no "innocent" player's account was locked.
|
Fair enough. If you actually tolerated bonus abusers then it's your own fault though. You could set the play requirements to make your bonuses less attactive to bonus abusers. If you want gamblers and not bonus abusers then your bonuses should reflect that. Closing accounts is not the right answer.
Quote:
|
In the process we locked accounts of players who have abused us and have never returned to the casinos after cashing in and in other cases we locked accounts of players who have pending cash-ins. These cash-ins will not be paid in terms of our Terms and Conditions.
|
This is plain wrong. If a player completes your play requirements that you set then they should be paid if there is not real fraud going on like multiple accounts or stolen funds. Not doing that by quoting some line in your T & Cs that says "We reserve the right to...." is just wrong. You set the play requirements. You should then abide by then. Otherwise in my mind you have zero credibility.
Quote:
|
The mail sent to players who were affected is a standard mail and should not have been sent. We apologize for that and an explanatory mail will be sent to all these players today.
|
Ok that part was good.
Quote:
The industry has always been plagued by bonus abuse (and a lot of it was our own doing) but this situation cannot continue while operators are trying to survive in a new world and you can expect to see more operators clamping down on bonus abuse in future.
VP Operations
Fortune Lounge
|
Agreed. So do the right thing. Pay the people you owe and then make the necessary changes to close the loop holes for bonus whoring. Then you won't have to close accounts except for what we as players see as "real fraud". An individual player who wins because of the promotions and requirements you create shouldn't be treated the same as someone with fifty eleven million accounts. Those are the people you should be after. Less real fraud would mean more money for you and more promotions able to be offered to real players. Otherwise if not willing to fix the problems the right way and you're going to give smart players a postive expectation bonus you shouldn't blame them for taking advantage of it.