Although Fortune Lounge has always, in the past, been more tolerant towards bonus abusers, unfortunately we cannot continue to do so under current conditions.
After a thorough investigation, we found that our bonuses were being grossly abused, predominantly, on Vegas Palms and Desert Dollar, leading to some severe losses for the casinos. This abuse was being committed by well organized syndicates and individuals and, to my knowledge, no "innocent" player's account was locked.
In the process we locked accounts of players who have abused us and have never returned to the casinos after cashing in and in other cases we locked accounts of players who have pending cash-ins. These cash-ins will not be paid in terms of our Terms and Conditions.
The mail sent to players who were affected is a standard mail and should not have been sent. We apologize for that and an explanatory mail will be sent to all these players today.
The industry has always been plagued by bonus abuse (and a lot of it was our own doing) but this situation cannot continue while operators are trying to survive in a new world and you can expect to see more operators clamping down on bonus abuse in future.
VP Operations
Fortune Lounge