[ok2playme]

Originally Posted by vinylweatherman

All very well, but why does the website continue to maintain "3-5 days" for ACH payments.
Had you kept affected players fully informed from the start, many of these postings would have not been made in such angry and persistent terms.
Each of these players, on their own, probably read the "3-5 days" on the website, and became incandescent with rage at the fact THEIR payments were subject to all these problems while the appearance of "business as usual" was maintained by the advice on the website, and even the CS at times.

The website needs to be updated to reflect the current 10-21 day estimate posted above, from an E-mail to a player.

I rather suspect that this "due diligence" business is all about the arrangement being set up to get past the US bans on gaming transactions. There is no guarantee that the US banks and clearing houses will not rumble this new setup, bringing further problems later on. You need a fallback plan, which you can use to pay players' last payments if the current new method fails with payments still in the pipeline. There should then be honesty to US players from the outset, that there is a temporary hold on withdrawals till another processing method is found and set up, and that they should only deposit money on the basis that withdrawals MAY be held up indefinitely.

AMEN - NO TRUER WORDS HAD YET TO BE SPOKEN!! VINYLWEATHERMAN YOU HAVE A WAY WITH WORDS THAT ABSOLUTELY NAILS THE SITUATION AND ADDRESSES THE REAL ISSUES. WHERE IS eCOGRA? WHERE IS TRUTH IN ADVERTISING........WHERE IS THE FALLBACK PLAN? SOMEBODY PLEASE BUY THAT MAN A BEER AND A SHOT!!!!!

Charles