Look in the casino contacts. They are under AffiliatedWeb. To be fair we should look under casino contacts BEFORE we post our complaints.
Thanks Frufru.
By the way I did look under contacts BEFORE I posted but I naturally looked under Imperial and Grand Virtual.
Unfortunately there is no phone number just the email address I already have and since it seems to take them at least 3 Days to respond to each email this is not the ideal route of communication.
I have tried a PM and hope that gets some response.
...just when you think you have found your fav software provider