Let's not mince words.
You chose Betsafe for one reason - and one reason only - you were attracted to them by their high headline odds.
You gave no thought to the safety of your bankroll - you didn't check for reviews on any of the quality betting sites ...
you just wanted to get on at the highest odds.
Betsafe's response is not a good one - albieit techincally correct in that they never accepted the bet - and the fact that they manage their books so tightly is probably a reflection of the odds that they are having to offer in order to attract players.
Costa Rican books might be good for US based sports - but as far as European football goes they're too far from the action and they're pretty cagey about it.
They're not SCAM artists - but they're not a great betting place either.
Why bet online IF you're not going to get paid?
Choose a safe book and forgo the few extra rupies that the dodgy ones offer to tempt you !!