Quote:
Originally Posted by kingkong098
I tried cashing out smaller amounts, and it eventually let me cash out my deposit amount..of course the bonus disappeared at this point (yes it was a cashable bonus).I finished above my deposit and bonus amount.
Time to PAB? Any success MMPerrier? |
That is EXACTLY how the software treats a sticky bonus, the usual Playtech variant. If you try to cash in the full amount, it just gives a generic message that you MAY have failed to meet
WR, or MAY have a technical problem. This error is triggered because the software removes bonuses instantly before passing the request on to accounts.
IF the site still claims the bonus is fully cashable, they are lying. If ALL support options are dead, they should NOT be accepting deposits until the takeover is comlete. Until such time, they should be treated as though they are rogue, and players should attempt to rescue whats left, taking a screenshot of terms claiming the bonus is cashable, along with a screenshot showing it being removed in banking.
DO
PAB, as Bryan will have direct contacts with Playtech, who should be able to furnish up to date contact details for the new owners.