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Odd
Even if your ex had all the security details, they should not have given her the password, the one detail she didn't have. If she claimed to be your girlfriend, and not you, they should have not even entertained the notion of giving out the password, and they should have informed you that this attempt was made.
According to T & C, your girlfriend, ex or not, had no business playing your account in the first place.
The Virgin site is probably licenced in Gibraltar.
Take up their invitation to converse by E-mail, as this will put their arguments in writing, and you will then have your own record.
If you can get them to admit by E-mail that your girlfriend called, and was given your password, Vigin games are screwed! It would imply they give out lost information to anyone who has the right responses, regardless if it is obvious they are not you. This is a breach of data protection legislation, as your password is your personal security lock for your account. The case would be obvious, a GIRL asking for her "Boyfriends" password is NOT the account owner. If I phoned up my Mother's bank, and gave them the usual security data (which I would know, being her son), they would still require explicit permission from my Mother before they would discuss anything - this is how the data protection act SHOULD have been applied by Virgin games. Gibraltar, although not part of the EC, have similar legislation to protect data, and Virgin, being a UK brand, are expected to ensure that if they outsource their operations, a similar level of protection is applied.
Theoretically, you could sue Virgin UK in the small claims court for the lack of care shown by their subcontractor running the casino games site.
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