[java1980]

i am having most poor customer support and pathtic service at carnival casino.3 weeks before i made a withdrawl at carnival casino. they asked me to send id doc. which i sent it same day. within few days i inquired about my withdrawl and they said that they are still waiting for my id doc. i was surprised, well i sent it again. after a week my withdrawl was reversed, and got some generic email that they havent recieved my id , so they are reversing my withdrawl request.well i sent it for 3rd time. again contacted them and they informed me that they havent recieved my id. i talked with there supervisor, i think marie. she told me that she will look into it and respond me within 24 hrs. but she hasnt responded me and still no progress. whenever i contact there support, they dont know anything.i have sent them my id for 3 times , but they have misplaced it 3 times. it looks like impossible to solve this problem cos they wont put there effort from there site, cos error is at there site. but they are not willing to invest time to resolve it. i am fed up of there pathetic and poor service. any advise how to deal with these jokers and clowns?