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I send bank wires (via ANZ) to Neteller from Melbourne Australia and they take anything from 5 min to arrive at the destination up to a few hours.
11 working days so far and you've not received the wire, I think someone is wrong. It could be due to the USA market. Even though your not affected by it directly.
Sure you requested a wire & not a check?
On the chance they are sending a check not a wire, this may take up to a month to arrive. Then another 21 working days for your bank to clear the funds.
If Neteller is your primary deposit method, get yourself a Neteller ATM card. You can transfer your cash to the card (takes upto 1 hour) and then go to any ATM in Australia and withdraw your cash.
Cheers
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