Quote:
Originally Posted by silkprint
Are people outside the states being paid 'business as usual'?
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NO
While not the same excuses, I have had a tough time getting my bank transfer from last Tuesday. For "business as usual", this would have appeared on my Neteller statement as a manual adjustment, and been in my bank either Today (if very lucky), or Monday, possibly Tuesday at the outside (as in LAST Monday just gone, not the coming one!!).
Instead, I saw no adjustment on my statement, and phoned on Friday to be told they didn't have any record of my request. I resubmitted it TWICE more, and each time nothing seemed to be working normally. Eventually, I was told THIS Tuesday that, in fact, they could not complete the transfer because my bank did not have a SWIFT code on file, not something that has stopped transfers all last year. I decided to have a cheque, which I requested late Tuesday. I had hoped to receive it today, as has been the speed of cheques in the past, but no luck - but I then receive an E-mail apologising for the recent problems with bank transfers that are now solved, and that my money will appear in my bank account soon (except that I have now been driven to accept a cheque). I get the impression they don't have a clue between the different departments as to what the position is.
Today is the TENTH day since my original request, result 3 conflicting excuses, 2 broken promises, and still NO DAMN CHEQUE/TRANSFER.
CS have at least now admitted to me on the phone that the sheer volume of US problems is having a negative impact on service levels for non-US customers, but I had that figured out last week!