[footdr]

I sent the email below after receiving an email stating that my request to transfer $1400.00 to my Bank Account was denied because the transfer was less than $1500. The email did not in any way communicate that it was a temporary situation. In fact, they advised me to SPEND the funds at an eligible merchant! MY EMAIL TO THEM:

Withdrawals team,

Is this a new policy? I was told it was a temporary system problem that would probably be corrected by February 1, 2007.

I am unaware of any Originating Finanacial Institution that can only process withdrawal from a bank account. It should be a two-way street, meaning that the Originating Financial Institution should also be able send funds to a bank account. Please be more specific on the policy and procedure for withdrawals. For example is this a new policy and only transactions from here on out will be processed in the amount of $1500.00 or more.

If this is the intent, then I would have to say you are in breech or your terms and conditions by not notifying your depositers of changes to terms, condition, procedure relating to withdraw from click2pay accounts.

Please advise as to your policy for future withdrawals from click2pay account.

If the policy has changed and is not a temporary "Glich" in your software, as explained by Click2Pay Support please state so.

Many persons, such as myself may not wish to spend the cash at a merchant but would rather return the cash to their Bank Account. Per your agreement, this is the service you agreed to provide when I registered an account with your company.

As far as I can see, you have not updated your terms and conditions to state otherwise nor furnished account holders advance notice of a change in policy which would have afforded them the opportunity to withdrawal their funds to their registered bank account.

A speedy reply to my inquiry is expected