Quote:
Originally Posted by GrandMaster
I think it is time to complain to the FSA.
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I was actually thinking of drafting a complaint, when lo and behold I had a call from Neteller.
Guess what, they cannot pay to my registered bank. WTF says I (although a little more politely worded to the young lady at the other end
) you have been paying to this bank since I registered it. Ah, says she, we changed to a new system on 1st January and we now can only pay to international banks (those with a SWIFT/IBAN code rather than just a UK sort code). How did you go about informing customers then? says I, "I'm informing you now", says she. Damn lucky for her I was in a fairly good mood
She suggested I register a new bank, or contact my existing bank to see if they had also a SWIFT code. I knew full well this would introduce a further delay while I E-mailed the bank, waited for a reply. Using my other account would require the repeat of the validation process, an even longer delay.
How long for a cheque? Asks I - After a brief consultation she says, "about a week, and they are indeed sent from London". Knowing that cheques used to arrive in 2 to 3 days, I remembered the one about "the bird in the hand....", and asked her to cancel my bank transfer and I would have a cheque this time and sort out the bank accounts later.
Cheque duly requested and now sitting "pending", I start my stopwatch all over again. The obvious question is, why was I not told this the first time I asked on Friday, or indeed why was the change not either E-mailed to me (as I was directly affected), or posted on the website alongside the update for US customers.
So, if you are a non-US customer, BUT originally did not provide a SWIFT or IBAN code when first registering your bank, as of Jan 1st you need to add this info, or they won't be able to make the transfer - whether they tell you straight away, or leave you floundering with BS excuses for a few days is up to them.
Maybe this is the cause of some of their problems paying US players, worth checking if they have your SWIFT or IBAN codes so they can't spring that one on you later.