Quote:
Originally Posted by Tagdog
is it ritz's policy to ask for ID now? Ever since hotmail customers had problems with emails they've been insisting on ID from hotmail customers it seems from reading forums and my experience. Coincidence or good stalling tactic  ? |
Asking for ID is common, and should be expected, however, the complaint is as much about unanswered E-mails, and then when an answer comes it having nothing to do with the issue at hand, and just makes a standard request for ID all over again. The fact that the standard request arrives, but a reply to other E-mails does not, shows it has all to do with CS not having replied, rather than E-Mails being blocked.
They at least go further than some by returning the deposit part of the withdrawal before ID is sorted out.
Communication is fundamental, and is the one thing that needs to be 99% or above, nothing else really counts for anything if communication is poor.