Here's the story. On January 24th I learned that PaySpark (a.k.a. EziPay) was not allowing US customers to make transfers to gambling merchants. Then I try to log into my account and find it's locked. WTF?
So I email them about it and this was their response:
Quote:
Dear XX
Thank you for contacting queries@CSC24Seven.com.
Please be advised that "PaySpark and EZIPay do not permit or support transactions from countries where online gaming is considered illegal.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards
The CSC24Seven Team
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Stunned at their cryptic, non-helpful reply I email back with:
Quote:
Dear PaySpark,
I am aware that you no longer process gaming transactions for your US customers. I’m not sure why that should prevent me from simply logging in to check my balance.
In any event, my main concern is that I will be able to withdraw the funds remaining in my account. Can you at least assure me that I will be receiving the ATM card that I recently requested for my account?
Sincerely,
XX XXX
Email Login: XXX
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Their reply to that was the following:
Quote:
Dear XX
We will not be able to forward the ATM card and the request for your available funds has been escalated to the relevant department and we will advise shortly.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards
The CSC24Seven Team
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Well guess what? That was two days ago, and I haven't heard anything despite an email later that day that I would be getting a response to my issue within 24 hours. Now they are just ignoring my latest email.
Guess it's open season now for ewallets to screw US customers.