I only just made an account with NETeller the other day and the account was accepted and everything went fine, so I transfer money from my bank account into the new NETeller account. Everything seemed fine then 2 hours later my NETeller account was closed for no reason at all.
I have called all the phone numbers and get no info whatsoever except that I can only call the UK number which I have been doing for 24 hours solid now.
No one answers any of the extension on the UK number I just keep getting put on to an answering machine after 2 mins which I have been leaving msgs on every time with my account ID and contact phone number.
I have sent an e-mail to
admin@neteller.com,
support@neteller.com etc and I am getting no replies for them at all.
Used Live Chat and after an hour a got someone who told me I could only contact the UK number.
So everyone answer is contact the UK number which seems to have no one manning the phones or calling back when a message is left!
No one is answering any of my e-mail not even with a “we are looking into mail” Nothing at ALL!
I have called my bank and the transfer can not be stopped and they have told me I must take it up with Neteller which I have been trying to do.
This is totally unacceptable and seems like a scam. Let me open an account and start transferring fund then close my account and make me run circles calling numbers where no one ever answer. E-mail all departments that also never answer!
I am not sure what my next step would be here but I don’t think this company should be able to get away with this.