Hi,
I actually don't know if it is coincidence (which I presume
), if eCOGRA kicked in, if someone actually read this thread or intervened, but last night shortly after writing my above post I received an email saying they had approved of my documentation and I just needed to contact their customer service via phone to unlock my account.
I did so this morning and now have access to my account (and already initiated the withdrawal).
Great coincidence, but of course good for me. I have no further business with BellaVegas, however I hope that they pull their act together as in general they seem to be a reputable group.
Cheers,
O.