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They do have the right, but we have the right to have our personal information dealt with in a secure manner. I have seen numerous posts where part of the problem has been the casino losing the documents, well, they are not "LOST", they are mislaid, and if the casino cannot find them, how can they (or we) be sure that they have not fallen into the wrong hands.
Too many lost documents, eCogra need to get on top of this issue, as we are seeing the damage that can be done when information gets into the hands of criminals all the time.
Pity about the drive crash though, as the correspondence should show that documents were sent, followed by further requests to send them again because the correct person of department had never got them.
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