Quote:
Originally Posted by Nifty29
Well King Solomons arent getting any more of my business.
Just this past week it took them 4 DAYS and 4 UNANSWERED EMAILS to approve my Click2Pay deposit - WTF??
I made a C2P deposit - it was deducted from my VISA - received a 'thanks for your deposit' email from the casino - but no credits in the casino account. Live help should have been named Live Helpless...and the thing that really annoys me is that they use terms like 'lets c wots happening with ur account'...very unprofessional. In the end, due to having 4 unanswered emails it had to be sorted out by Live Help which took about 20 mins. As of now, I still havent got a reply to any of my emails.
Oh, and there was a coupon I claimed before the deposit which didnt redeem when they finally got the deposit credited...even more annoying as thats why I was depositing in the first place.
The final insult was that they didnt even apologise. 
Another RTG down the tubes IMO - I would NEVER be treated like this at Inetbet or ClubUSA. |
That highlighted quote is most worrying. They run back office operations from the UK, somewhere "up north" I think. That is classic "texting - english", written by modern teenagers whose main means of communication is texting on a mobile phone. Schools and employers have been critical of the trend, as the employees use the same "text speak" in written exam answers and job applications. If this is the pool that CS have been drawn from, you are lucky to get any kind of coherent answer beyond (to borrow a "little Britain sketch).
"Is this coupon valid", "lets c wots happening with ur account", ..... "computer says no".... "cough!"
I hope the rep can clarify this for us, and assure us this is not the expected standards. So far, I have not had a problem beyond the new year coupons not working, which turned out to be to my advantage as I hit gold early on and could cash-out straight away. I have now got £1,300 pending, so I'll see how this is handled, a request for documents could well be on the cards this time round.