I don't like the sound of the extremely poor customer service received by the complainant. Several weeks is more than enough time for the issue to be looked into, they should not keep using the form responce each time you send an E-mail, and they should answer the damn phone with a substantive reply, and not keep players on hold for an hour or have the line saturated. Something must be going wrong here.
They are taking an odd stance, in allowing existing players to play, but banning new ones. They would be better off making an orderly exit and pay the pending withdrawals.
As well as a PM to the rep, a follow up
PAB is worth it. If this has been dragging on sonce October, when the senate bill passed, patience is not something that should be asked of you any longer; only results will do.
The group should also realise what a complaint of this nature does for the confidence of current players, like myself. I am wondering, has customer service fallen into a black hole, and will I be subject to ignored E-mails and unanswered phone calls if I were to encounter a problem? Whatever the reason for the delay in payment, the shocking standard of CS is not on, someone should tell the player the proper reasons for the hold-up. If they had done this earlier, I would not be reading a post that makes King Solomons look like yet another
RTG about to go down the pan.