OK, so as most of you know... Grand Hotel Casino gives you $12 free as a bonus without a deposit. I've not tried this type of bonus before, and I was extremely sceptical for a few reasons:
a) Would I get the bonus?
b) Will it have insane cashin terms? eg. 100x playthrough
c) Would it be weighted for me to lose?
d) If I did win, and did meet the cashin terms, would I actually get paid?
Here's what happened:
I opened my account, and waited their 12 hour period to credit the $12. No funds arrived. I rang them, and it was promptly credited. I played some Thunderstruck, won a feature/free spins and won $30. Then I played some craps and won another $65. I checked out the cashin terms, which were:
"Players who get the initial bonus of $12 will be able to cash in after reaching an amount of $100, if no purchase was made."
So, with a balance of $105.18, I cashed in $60.00 to my Neteller account.
Here's the kicker:
It. Arrived.
I was stunned. The quick solution I received on the phone, the fact they had a working set of software that seemed fair, the fact I won, and then they honoured their terms and payed out my "free" cash was astounding.
I have *never* received such a shock with Online Casino's and Poker Rooms. I play often on 888.com, Pacific Poker, Party Poker, Full Tilt Poker, and Golden Palace. I always steered away from Microgaming, maybe I shouldn't have.
Just wanted to share a good story for a change I guess, a lot on here is negative. But, credit where credit is due.