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***Update***
Must give credit where it is due. I sent a pm to the JF rep late yesterday(Saturday), and he responded early today (Sunday). He apologized that my e-mails had not been returned and said he would look into it, and the underlying issue that caused me to send the e-mails in the first place. In the meantime, he said he would add $200 to my account for my troubles, which he did. Can't beat that for customer service!
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